Returns & Exchanges
At Shibumi Firenze, we want you to be completely satisfied with your purchase. If your item is not quite right, you may return or exchange unworn and unaltered products within 14 days of delivery.
Initiate Your Return
Contact our customer service team via email with your order number to request a Return Merchandise Authorization (RMA) and receive the return shipping address.
Prepare the Package
Place the items in their original packaging, ensuring all tags, labels, and protective covers remain intact to qualify for a full refund.
Ship the Item
Send the package using a tracked courier service of your choice; please note that return shipping costs and any applicable customs duties are the responsibility of the customer.
Quality Check & Refund
Once our artisans in Florence inspect the returned goods, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing